Checkout Terms

Postcodes in Jersey or Guernsey are not included in UK standard postage.

PLEASE READ CAREFULLY
Please read our Terms and Conditions of Sale before placing an order. If you wish to keep a copy for your records please print out this screen.

NEW European Charges Import / Export Duties

We are based in Yatton, South West England, we ship everything from here. NOTHING is dropped shipped from anywhere else. If you are buying from a European Union country ( outside of England ) then your local government may impose import duties - they are the customer responsibility not ours.

If you are in England, Scotland, Wales and Northern Ireland the price you see is the price you pay, plus normal delivery.

AGE 18+ - Restricted Items - Pellets - Slugs - Catapults - Any Items Marked 18+

This site will only accept purchases from customers legally declaring over 18 years of age. It is an offence to be under 18 and purchase items which are restricted - it is an offence to purchase them and have them in your possesion - therefore you must be over 18 Years of age. We reserve the right to check any age declaration and take very seriously any person attempting to circumnavigate the law. You must legally be over the age of 18 to hold a Paypal account - as per Paypal's term and conditons and we use Paypal as our clearing broker. On checkout our system records the IP address of the age declaration.

Terms and Conditions of Sale

1. Definitions
In this Agreement, unless the context otherwise requires, the following expressions have the following meanings:

1.2 "Supplier" means Silicone Productions Ltd whose office is at:
Registered Office - NOT RETAIL - St Matthews House, Quays Office Park, Conference Avenue, Portishead, Bristol, UK, BS20 7LZ

1.3 "Goods" or "Items" means the goods or services supplied by Silicone Productions Ltd

1.4 "Customer" means the person or company who purchases or agrees to purchase goods or services from Silicone Productions Ltd.

2. General
2.1 These terms and conditions of sale apply to all goods supplied by the Supplier.

2.2 No contract exists between the Customer and the Supplier for the sale of any goods or services until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.

2.3 An acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the Goods will not take place until after your payment is taken and you receive your confirmation of payment. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

2.4 The Supplier may change these terms and conditions of sale without notice to you in relation to future sales.
2.5 The contract is subject to your right of cancellation (9).

2.6 The Supplier reserves the right the decline any order for any reason.

2.7 The Supplier is not liable for any damages caused to any property, person or item which occurs as a result of a purchase of goods made by the Customer of any item from the Supplier. All goods are purchased at the Customers own risk and used at their own risk.

3. Description of the goods
3.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order.

3.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible.

3.3 Products, Software, Licenses, Subscriptions and Services may be subject to additional Terms and Conditions or useage limitations.

4. Price of the Goods

4.1 Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled and you will be notified by email. If you cancel your order prior to despatch, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the goods.

4.2 In addition to the price, you may be required to pay;

4.2.1 Delivery charges

4.2.2 Value Added Tax and any other taxes

5. Payment
5.1 Payment for the goods and delivery charges can be made by any method shown on the Suppliers website at the time you place your order.

5.2 Payment shall be due before the delivery date and made when the order is placed.

5.3 There will be no delivery until cleared funds are received.

6. Delivery

6.1 Orders placed will be despatched as soon as possible (Monday to Friday excluding public holidays) as per the delivery option selected, provided no additional security checks are required, cleared funds are received and all items are in stock.

6.2 The goods you order will be delivered to the delivery/shipping address given when you place your order.

6.3 If delivery cannot be made to your delivery/shipping address due to loss in postage either through the carrier or the item being not declared at the address then Silicone Productions Ltd is not liable for replacement of the item.

6.4 If you deliberately fail to take delivery of the goods when delivery is attempted, then the Supplier may:
6.4.1 store the goods until actual delivery and charge you for reasonable costs of storage; or
6.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) credit to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

6.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations 2000, the Supplier shall refund or re-credit you within 30 days any sum that has been paid by you or debited from your credit card for the goods less any expenses incurred for failed delivery, providing the goods have been returned to the Supplier in good condition.

6.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery.

6.7 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.

6.8 Upon receipt of your order you may be asked to sign for the goods received in good condition. If for any reason you are unable to check the contents of the package at time of delivery, please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.

6.9 Claim of NON Delivery - when quoted delivered will be investigated. All investigations will take unto 30 days, this is for a statement from Couriers ( to allow a full investigation ). No refund or replacement will be applied until the investigation is completed. No compensation is offered in the event of this happening.

6.9a All damages must be reported within 24 hours of delivery, after that we accept no responsibility.

6.9b If the receiver alters, changes or makes any correction to the delivery address without the prior consent of the sender, then the sender will NOT be responsible in any way for the item becoming lost. If the receiver makes a change to the delivery method or address, after purchase, in any way then then the sender becomes totally NON responsible for any failure in delivery.

6.9c Ring doors bells or any other form of communication with the delivery person - with the receiver giving instructions deems the parcel as received. If a parcel is placed at the request via a Ring Doorbell or any other type of communication results in the parcel being lost afterwards - deems the parcel as received by the customer and the sender is not liable in any way for the lost parcel or contents and no refund will be offered. Any message left using an electronic doorbell or any other type device giving instructions to place a parcel anywhere other than in the hands of the receiver deems the parcel delivered to customer.

6.9d If you have made a purchase which qualified for free postage over the threshold – then return items for any reason, which subsequently calculated the revised sale total down to not qualify for the free postage threshold, we will deduct the cost of the postage charge which we paid to send you the items from the refunded amount. We have to bring in this rule due to it being abused by some customers.

6.9e If the item faulty or non faulty was received by a free postage method - then the customer is responsible for the cost of the return postage.

7 Risk/Title

7.1 The goods are at your risk from the time of delivery.

7.2 Ownership of the goods shall not pass from the Supplier to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
7.2.1 the goods, and
7.2.2 all other sums which are or which become due to the Supplier from you on any account.
7.3 The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.

8. Title for Business Customers

8.1 If you are a business customer until ownership of the goods has passed to you, you must:
8.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Suppliers property;
8.1.2 not destroy, damage, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Suppliers behalf for their full price against all risks to the reasonable satisfaction of the Supplier; and
8.1.3 hold the proceeds of the insurance referred to in condition
8.1.4 on trust for the Supplier and pay the proceeds of the insurance to the Supplier within 5 working days of receipt of the proceeds.

8.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
8.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
8.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or 8.2.3 you encumber or in any way charge any of the goods.

9. Your right of cancellation

9.1 You have the right to cancel the contract at any time up to the end of 14 calendar days after you receive the goods.

9.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via email, giving details of the goods ordered and any order reference. Notification by phone is not sufficient.

9.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address given on your returns "agreed" email or form. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

9.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 20 days from receipt of the returned goods for any sum that has been paid by you or debited from your credit card for the goods. Minus any outgoing postage charges if the item is not faulty.

9.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

9.6 The Supplier may not be able to offer a full product refund for items returned that are not in a suitable condition for resale or reuse.

9.6a If the item being returned is deemed not faulty, dirty or used on return a restocking charge of 30% of the full retail price will be deducted from the return amount plus any other charges such as card merchant charges will be deducted.

The choice to offer a restocking fee deduction is at the discretion of Airgun 101 Shop.

9.6b Items being returned may include parts used in firearms, airgun's and accessories for this reason due to the nature of these items, damaged items will not be replaced under warranty if the item has failed due to being in contact with another accessory or item that has caused the failure of the item to be returned. Example, being hit by a projectile, or incorrect adjustment to match or fit, or the user causing the damage. The Supplier reserves the right to investigate fully any damage to items returned and gain advise from the manufacturer to confirm if the fault is with the product or a situation unknown with the end user. If the Supplier feels the end user is at fault, with the backing of the manufacturer then a warranty will not be honoured and the original damaged product will be returned to the customer.

10. Returns

10.1 We hope you will be delighted with your purchase, however, if you are not, you have 14 calendar days to contact us to arrange the return of the goods from the date you receive the goods. To be eligible for a return, your goods must be unused and in the same condition that you received it. It must also be in the original packaging with a proof of purchase.

10.1A - Faults must be reported within 24 hours of receiving the item / items. After that time claims of fault on delivery will be void.

10.2 You must contact us to obtain an RMA number before shipping the item back to us.

Once your item has been received by us it will be inspected. Once approved, your refund will be processed. This should take no more than 20 days (depending on the method used)

10.3 If you are returning a NON Faulty item and or it is unopened or unused we do NOT refund the outgoing postage charge - we have had to pay this as a business and will not accept that loss.

If the item is reported faulty we cover the return postage cost and supply a returns label. Which the customer must be able to print.

10.4 We do not pay a requested amount to a customer for return postage.

10.5 If the goods are deemed not faulty will ask the customer to cover the cost of the return postage we have paid for.

10.6 We reserve the right to too dispute the claim of “Faulty” until the return is inspected. Tolerances / Dislike / Not Understanding how the product functions / Cannot operate buttons / Don’t understand / I thought it did something else / I have ordered the wrong size / Battery does not last long enough / Don’t know how to zero it / not accurate for me / not concentric / will not fit my gun – do NOT qualify as faulty.

10.7 If the item has been purchased, used by the customer and then returned - if we deem that we are unable to make any sale due to damage or visible signs of use on return we will not offer a refund.

10.8 A bundle sale is regarded as a single item. If you wish to return part of a bundle sale through cancellation of contract ( within 14 days of purchase only ) you will be required to return the whole package of all items. This is at the cost of the customer. All items in the bundle must be received back to Airgun 101 Shop as new, fully boxed in unused condition.

10.9 Any faults of any parts of the bundle must be reported within 24hrs of the items being received. After that time claims of fault on delivery will be void.

10.9A Should any parts of the bundle become faulty within 30 days of delivery date - we will cover the return postage and resend costs on the faulty part. After 30 days it is assumed the fault must be proven by the customer and the return is down to the cost of the customer.

10.9B We do NOT split bundles, apply part refunds or accept returns of only part of the order. We do not apply individual discount on any individual parts of a bundle - please do not ask.

10.9C All bundle discounts are at the discretion of Airgun 101 Shop and we reserve the right to remove, end or terminate any discount for any reason.

returns@airgun101.com

11. Warranty
11.1 All new goods supplied by the Supplier are warranted free from defects for the duration of the manufacturers warranty from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

11.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval.

11.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the email address shown below within 24 hours.

11.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the email address shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.

11.5 After 30 days from delivery all warranty defects will be handled by the product manufactuer.

Customer Service

service@airgun101.com

12. Limitation of Liability

2.1 The customer shall not hold liable the supplier for any loss or damage in circumstances in any kind - either to property or personal injury. Every product / good / service purchased and used from Airgun 101 Shop is done so at entirely at the consumers own risk.

12.2 No liability shall be brought upon the supplier / retailer for death, human accident or harm, harm either to animal or property.

12.3 All products / goods purchased by the customer from the supplier are used at the customers own risk.

13. Images

13.1 All drawings, illustrations, product images are for illustrative purposes only and may differ to the actual product.

13.2 Drawings, illustrations, product images or other technical documents issued either before or after the conclusion of the agreement for the use or information of the customer shall not be copied, reproduced or communicated to any third party without the Suppliers prior written consent.

14. Data Protection

14.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure.

14.2 The Supplier uses two third parties for payment “Paypal” and “Stripe” any data breach of payment information is there liability and not the Suppliers.

14.3 Airgun 101 Shop / supplier fully abides by the GDPR terms set out in UK law.

15. Applicable Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

16. Our Right of Cancellation
If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

We reserve the right to cancel and refund any order we do not wish to send for any reason.

Silicone Productions Ltd - Airgun101.com - Airgun101shop.co.uk - 2021

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